Terms of payment & booking conditions

The following terms of payment & booking conditions are valid for Two Ravens APS.

DAY TOURS

All rates quoted are based on the current purchasing prices in Greenland. Prices are in Danish kroner. (DKK) as shown on our website.

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Greenlandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

SCHEDULED DAY TOURS IN GREENLAND

  • Cancellation received more than 48 hours prior to departure are fully refunded.
  • Cancellation received between 24 and 48 hours prior to departure, 50% is refunded.
  • Cancellation received less than 24 hours prior to departure will be charged full price.

TAILOR-MADE DAY TOURS.

Confirmation of 50% must be paid at booking and full payment must have arrived (6-9 weeks)??? prior to departure.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance.

NOTE

Two Ravens Aps. reserve the right to alter tours and itineraries due to weather or circumstances regarding the specific tour conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Two Ravens. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Two Ravens Aps. do not assume responsibility for accidents or death that can be traced to the participants negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

MULTI-DAY TOURS

Rates quoted are based on the current purchasing prices in Greenland. Prices are in Danish Kroner(DKK) as shown on our website. Prices are guaranteed after full payment has been made.

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Greenlandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES
Two Ravens Aps reserves the right to keep the below fee to cover costs.

IF CLIENTS FORMALLY CANCEL THEIR PARTICIPATION:
• 15% of the tour price is non-refundable.
• 50% of tour price is refunded if cancelled 14-30 days prior to departure.
• 25% of tour price is refunded if cancelled 8-13 days prior to departure.
• 0% of tour price is refunded if cancelled 0-7 days prior to departure.

TAILOR-MADE TOURS AND GUIDE HIRING

Confirmation of 50% must be paid at booking and full payment must have arrived 3-4 weeks prior to departure.

CHANGE FEES

If one requests changes to pre-made packages, such as adding nights into the program, changing hotels or dates, a change fee might be charged.

• Last minute change fee: If a confirmed service is changed less than two weeks prior to arrival of the client, change fee might be charged.
• Last minute booking fee: A last minute booking fee might apply to all bookings requested within two weeks of client’s arrival. This fee will apply to bookings if the clients wants changes two weeks before arrival.

IF CLIENTS FORMALLY CANCEL THEIR PARTICIPATION:

• Planning & consulting fees are non-refundable.
• 15% of the guide fee on trip is non-refundable.
• 50% of the guide fee on trip is refunded if cancelled 14-30 days prior to departure.
• 25% of the guide fee on trip is refunded if cancelled 8-13 days prior to departure.
• 0% of the guide fee is refunded if cancelled 0-7 days prior to departure.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance.

NOTE

Two Ravens Aps. reserve the right to alter tours and itineraries due to weather or circumstations regarding the specific tour conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Two Ravens Aps. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Two Ravens Aps. do not assume responsibility for accidents or death that can be traced to the participants negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current purchasing prices in Greenland. In the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control, Two Ravens Aps. Reserves the right to change prices already quoted or published in our price lists without notice. Any eventual changes in rates will not be made with less than 8 weeks notice prior to arrival.

After the invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Two Ravens Aps. will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

OTHER

All complaints must reach Two Ravens Aps. within 5 days after the tour or from departure from Greenland. Otherwise possible compensation is not valid. Two Ravens Aps. reserves the right to alter tours and itineraries due to weather or traffic conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Two Ravens Aps. Clients takes full responsibility for meeting the physical fitness level requirement of the trip. Clients that are physically unfit or not equipped for their tour can be dismissed from the tour at their own expense. No responsibility is accepted for losses or expenses due to delays, changes of flights or other services, as well as because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Two Ravens Aps. does not assume responsibility for accidents or death that can be traced to the participants negligence, acts of third parties or exterior circumstances, such as weather, natural occurrences, war or other similar causes.

EXPEDITIONS / YACHT TOURS / SKI TOURING / HELISKIING

CONFIRMATION FEE

A confirmation fee is required for all. Expeditions tours / Yacht Tours / ski-touring tours / heliskiing tours, and is not refundable. How high the confirmation fee is (often around 15-20% of total tour price), and by what time it has to be paid, varies between tours and will be specified in the tour description of each tour, available on Two Ravens Aps. website and/or in email communications between Two Ravens Aps. and the client during the booking process.

CANCELLATION

All cancellations must be made by letter or email to Two Ravens Aps. In conformity with business practices within the Greenlandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

EXPEDITIONS IN GREENLAND

• 50 % of total tour price will be refunded, if formally cancelled between 30 – 14 days prior to departure.
• 25 % of total tour price will be refunded, if formally cancelled between 13 – 8 days prior to departure.
• 0 % of total tour price will be refunded, if formally cancelled within 7 days prior to departure.

EXPEDITIONS OUTSIDE OF GREENLAND HERE BY ALSO SAILING EXPEDITIONS

• 50 % of total tour price will be refunded, if formally cancelled between 90 – 180 days prior to departure.
• 0 % of total tour price be refunded, if formally cancelled less than 3 months prior to departure.

INSURANCE

Safety is our #1 priority. While our highly trained and experienced guides do their very best to ensure that everyone on tour with us has a safe and fun experience, there is still a very low possibility that an accident can occur that may require medical attention. Therefore, we advise that all of our clients have insurance.

VALIDITY OF PRICES

Valid retail prices are as listed on our price lists issued by Two Ravens Aps. for each period. All rates are based on current purchasing prices in Greenland. Two Ravens Aps. Reserves the right to change prices already quoted or published in our price lists without notice due to inflation, changes in oil prices, government taxes, or any other cost increases that are outside our control. Two Ravens Aps will absorb an amount equivalent to 5% of the price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Eventual changes in rates will not be made with less than 4 weeks’ notice before departures or on bookings already made and confirmed.

OTHER

All complaints must reach Two Ravens Aps within 5 days after the tour / expedition or from departure from Greenland. Otherwise possible compensation is not valid.

NOTE

Two Ravens Aps reserve the right to alter tours and itineraries due to weather or traffic conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Two Ravens Aps. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Two Ravens Aps. do not assume responsibility for accidents or death that can be traced to the participant’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.