Terms and Condtions - Two Ravens

TERMS OF PAYMENT & BOOKING CONDITIONS
The following terms of payment & booking conditions are valid for Two Ravens

DAY TOURS – and single night sleepover tours

All rates quoted are based on the current purchasing prices in Greenland. Prices are in Danish
kroner (DKK) as shown on our website.
CANCELLATION
All cancellations must be made by e-mail. Two Ravens charge cancellation fees to passenger(s) as
follows:

Scheduled Day Tours And Sleepover Tours (One Night)

Cancellations received more than 24 hours prior to departure are fully refunded. Cancellation
received less than 24 hours prior to departure will be
charged full price.

Tailor Made Day Tours

Confirmation of 50% must be paid at booking. And full payment must have arrived 4 weeks prior to
departure.
For all private day tours or tailor-made day tours, no cancellation fee is charged if formally
canceled 8 days or earlier before departure.

INSURANCE
Safety is our #1 priority. While our highly trained and experienced guides do their very best to
ensure that everyone on tour with us has a safe and fun experience, there is still a very low
possibility that an accident can occur that may require medical attention. Therefore, we advise
that all of our clients have insurance.

NOTE
Two Ravens Aps. reserve the right to alter tours and itineraries due to weather or circumstances
regarding the specific tour conditions. All programs can be changed or canceled at any moment
during the trip to assure the safety of the clients and staff of Two Ravens Aps.
No responsibility is accepted for losses, expenses due to delays, changes of flights, or other
services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in
schedules, or other similar causes.
Two Ravens Aps. do not assume responsibility for accidents or death that can be traced to the
participants negligence, acts of third parties or exterior circumstances such as weather,

natural occurrences, war or other similar causes.

VALIDITY OF PRICES
All rates quoted or shown in our tariffs are based on current purchasing prices in Greenland. In
the event of currency fluctuation, government taxes, or due to any other cost increases that are
outside our control, Two Ravens Aps reserves the right to change prices already quoted or published
in our price lists without notice. Any eventual changes in rates will not be made with less than 8
weeks notice prior to arrival.

After the invoice has been issued, the price is guaranteed against any surcharge, unless an
increase is due to government laws or currency changes. Two Ravens Aps will absorb an amount
equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will
be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

OTHER
All complaints must reach Two Ravens Aps within 5 days after the tour or from departure from
Greenland. Otherwise possible compensation is not valid.
Clients take full responsibility for meeting the physical fitness level requirement of the trip.
Clients that are physically unfit or not equipped for their tour can be dismissed from the tour at
their own expense.

MULTI DAY TOURS – except single night sleepover tours

Rates quoted are based on the current purchasing prices in Greenland. Prices are in Danish Kroner
(DKK) as shown on our website. Prices are guaranteed after full payment has been made.

CANCELLATION.
All cancellations must be made by e-mail. Two Ravens charge cancellation fees to passenger(s) as
follows:

Cancellation Charges:

Two Ravens Aps reserves the right to keep the below fee to cover costs. IF CLIENTS FORMALLY CANCEL
THEIR PARTICIPATION:

15% of the tour price is non-refundable.
50% of tour price is refunded if cancelled 14-30 days prior to departure.
25% of tour price is refunded if cancelled 8-13 days prior to
departure.
0% of tour price is refunded if cancelled 0-7 days prior to departure.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current purchasing prices in Greenland. In
the event of currency fluctuation, government taxes, or due to any other cost increases that are
outside our control, Two Ravens Aps reserves the right to change prices already quoted or published
in our price lists without notice. Any eventual changes in rates will not be made with less than 8
weeks notice prior to arrival.

TAILOR MADE TOURS AND GUIDE HIRING.

Confirmation of 50% must be paid at booking and full payment must have arrived 4 weeks prior to
departure.

CHANGE FEES
If one requests changes to pre-made packages, such as adding nights into the program, changing
hotels or dates, a change fee might be charged.

Last minute change fee:
If a confirmed service is changed less than two weeks prior to the arrival of the client, change
fee might be charged.
Last minute booking fee:
A last minute booking fee might apply to all bookings requested within two weeks of client’s
arrival. This fee will apply to bookings if the clients want changes two weeks before arrival.

CANCELLATION.
All cancellations must be made by e-mail. Two Ravens charge cancellation fees to passenger(s) as
follows:

Cancellation Charges:

Two Ravens Aps reserves the right to keep the below fee to cover costs. IF CLIENTS FORMALLY CANCEL
THEIR PARTICIPATION:

15% of the tour price is non-refundable.
50% of tour price is refunded if cancelled 14-30 days prior to departure.
25% of tour price is refunded if cancelled 8-13 days prior to
departure.
0% of tour price is refunded if cancelled 0-7 days prior to departure.

EXPEDITIONS / YACHT TOURS / SKI TOURING / HELISKIING.

CONFIRMATION FEE

A confirmation fee is required for all expedition tours / yacht tours / ski-touring tours /
heliskiing tours, and is not refundable. How high the confirmation fee is (often around
15-20% of total tour price), and by what time it has to be paid, varies between tours and will be
specified in the tour description of each tour, available on Two Ravens Aps website and/or in email
communications between Two Ravens Aps and the client during the booking process.

CANCELLATION
All cancellations must be made by email to Two Ravens Aps. Two Ravens Aps charge cancellation fees
to passenger(s) as follows:
Expeditions In Greenland.

50 % of total tour price will be refunded, if formally canceled between 30 – 14 days prior to
departure.
25 % of total tour price will be refunded, if formally canceled between 13 – 8 days prior to
departure.
0 % of total tour price will be refunded, if formally canceled within 7 days prior to departure.

Expeditions Outside Of Greenland Here By Also Sailing Expeditions.

50 % of total tour price will be refunded, if formally canceled between 90 – 180 days prior to
departure.
0 % of total tour price be refunded, if formally canceled less than 3 months prior to departure.

NOTE
Two Ravens Aps reserve the right to alter tours and itineraries due to weather or traffic
conditions. All programs can be changed or canceled at any moment during the trip to assure

the safety of the clients and staff of Two Ravens Aps.
No responsibility is accepted for losses, expenses due to delays, changes of flights, or other
services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in
schedules, or other similar causes.
Two Ravens Aps. do not assume responsibility for accidents or death that can be traced to the
participant’s negligence, acts of third parties or exterior circumstances such as weather, natural
occurrences, war or other similar causes.

VALIDITY OF PRICES
Valid retail prices are as listed on our price lists issued by Two Ravens Aps for each period. All
rates are based on current purchasing prices in Greenland. Two Ravens Aps. Reserves the right to
change prices already quoted or published in our price lists without notice due to inflation,
changes in oil prices, government taxes, or any other cost increases that are outside our control.
Two Ravens Aps will absorb an amount equivalent to 5% of the price. Amounts that exceed the 5% will
be charged and clients will be entitled to cancel their booking with a full refund if the surcharge
exceeds 10%. Eventual changes in rates will not be made with less than 4 weeks’ notice before
departures or on bookings already made and confirmed.

OTHER
All complaints must reach Two Ravens Aps within 5 days after the tour / expedition or from
departure from Greenland. Otherwise possible compensation is not valid.
Clients take full responsibility for meeting the physical fitness level requirement of the trip.
Clients that are physically unfit or not equipped for their tour can be dismissed from the
tour at their own expense.